FAQs

You have questions. We have simple, straightforward answers.

Which product are you interested in?

Choose a topic
The Application

You could be approved within moments of submitting your online application. If we request additional documentation, we will need to review these manually, which could take a couple of days from the time you provide the information.

After you sign the loan agreements, you’ll receive your money in a timeframe based on your selected method:

  1. Interac e-Transfer®: receive email to accept fund transfer within 2 hours
  2. Direct Deposit: deposited to your bank account within 1-2 business days
  3. In-store: same-day cash or Interac e-Transfer

We consider criteria in addition to your credit report, such as the accuracy of information on your application. We may also review your payment history on similar products.

You must meet these three requirements:

  • Be at least 19 years old with a valid ID
  • Have a chequing account
  • Have a steady source of income

You may be asked to provide additional documentation when you apply

Your Loan

You can pay off the remaining balance of your loan at any time with no penalties.

Borrow $1,000 to $15,000. Repay your loan in weekly, bi-weekly, monthly or bi-monthly installments (based on your payday schedule) over a period of 12 to 60 months, depending on the loan amount. Each payment can be automatically deducted from your bank account, so you never have to worry about missing a payment. Apply here

When you submit your application, you will set up a username and password for your online account. Simply sign in to your account to track your loan status, perform basic account maintenance, review your loan details, or make additional payments.

The loan agreement you read and sign prior to receiving your money outlines the terms and conditions of the loan and repayments, and is a legally binding contract. It is important that you understand the terms and conditions you are agreeing to. If you have any questions concerning the agreement, please click here to email Customer Care or call us at 1-800-361-1407.

Loan Protection Plan (LPP)

The Loan Protection Plan (LPP) is optional creditor protection insurance coverage which you can purchase when you take out your Installment Loan. In the event of injury, sickness, involuntary unemployment, critical illness or death, the LPP may cover the loan payments and/or the outstanding principal balance of your loan. The LPP is a Credit Group Insurance Plan underwritten by Canadian Premier Life Insurance Company. Click here for more information.

To be eligible, you must meet all of the following requirements:

  1. Be a resident of Canada on the date you apply.
  2. Be under the age of 70.
  3. Have agreed to the terms and conditions of the loan agreement.
Flinks®

When you apply for a loan at Money Mart, you’ll need to provide certain information, including bank account details, proof of income and employment information. To speed up your application, you have the option of sharing this information directly from your bank, using a trusted intermediary called Flinks. Flinks pulls that information from your bank account to populate your loan application.

Flinks is a reputable data company that enables safe and instant transfers of information from your bank simply by signing in to your bank account. When you authorize the transfer of your financial information via Flinks, Money Mart can:

  • Verify your banking information.
  • Access your bank statements to verify your income and other employment information.

Choosing Flinks helps us speed up your application and deliver your funds faster!

Yes. Money Mart uses Flinks because it is a safe and secure way to transfer your financial information. Your account sign in details are encrypted and never displayed, viewed or shared. Flinks is held to the highest security standards and undergoes routine security and privacy audits.

Applying

Yes. However, you must wait until your previous payment clears your bank account or has been paid at a store location.

While there is no limit on the number of Cash Advances you can receive, you cannot have more than one at any time. Our Cash Advance service is meant to bridge your short-term cash needs between paydays. Apply now.

To apply, you need to:

  • Be at least 19 years old with a valid ID.
  • Have a chequing account.
  • Have a steady source of income. (Manitoba residents are required to provide proof of income for the most recent pay period and the full prior month.)

Note: You may be required to provide additional documentation.

Apply now.

  1. You need to reside in Manitoba.
  2. Start our online application.
  3. Go to a Money Mart store near you to complete your application, receive a credit decision and, if approved, collect your cash.

Getting a Cash Advance is quick and easy, and can be completed in three steps:

  1. Complete our online application.
    (Online application is available only if you live in Alberta, British Columbia, Manitoba, Nova Scotia, Ontario or Saskatchewan.
  2. Get a decision in minutes.
  3. Choose how you would like to receive your funds.

Apply now.

You may be required to provide additional documentation.

New customers may be required to upload or email the following documents to establish an account:

  • Your most recent pay stub (not older than 30 days) or other proof of income.
  • A bank statement that shows the last two direct deposits from your qualifying income source and the bank account number.
  • A blank, voided cheque or pre-authorized debit form.
  • A copy of a valid government-issued ID (colour scan or photo). Note: photo identification cards cannot be faxed.

Additional documentation may also be required.

You can log into your account to review and print any of your loan documents. You may also contact customer service at CustomerCare@MoneyMart.ca or 1-800-361-1407.

Poor credit will not impact the approval of your loan. We use risk assessment tools that verify the accuracy of information on your application and may review your payment history on similar products.

Refinancing

The extended payment plan is available to all borrowers in Alberta, and to borrowers who are taking their third loan in two months in British Columbia and Ontario. To learn more, please read the Extended Payment Plan FAQs.

No. A Cash Advance is meant for short-term borrowing needs only. As such, we require your loan to be paid off in full on the due date. You may not use the proceeds of another loan to do so. For longer-term borrowing, please consider an Installment Loan

Due to provincial regulations and lending guidelines, you can only have one loan outstanding at any time.

Getting your money

Your loan application is reviewed once the supporting documents are received. If approved, the funds are electronically deposited into your bank account or may be picked up in-store.

You will receive a decision once your completed loan application is submitted. Often this takes just a moment or two. However, in some cases additional documentation may be requested.

Depending on your income, Cash Advance amounts range from $120 to $1,500. Apply now

Funding of the loan is contingent upon your signature on the loan agreements and verification of your application information. Verification takes just minutes if you choose the Express method. The Standard method requires manual review and may take three to five days.

When you submit your application, you will choose a username and password. This will enable you to log in when you return to the site and track the status of your loan as well as review your scheduled payment dates and perform basic account maintenance.

Repaying

We understand that circumstances can change. If you know you cannot make a scheduled payment, you must let us know as soon as possible and we will do our best to help. Please be aware that unless payment is received, we will consider all options permitted by law to pursue collection of the debt. If you are having an issue making a payment, please contact us at 1-800-361-1407 to discuss your payment options.

If you apply for your loan online, payment will be made by pre-authorized debit from your chequing account. If you prefer to pay in-store, you must do so at least three business days before the due date.

Your payment is due on your next pay date following the day the loan is approved.

If you are an in-store customer:

  • Please visit a Money Mart store to update your information. You will need to provide supporting documents

If you are an online customer:

  • If you have an active online loan, contact Customer Service at 1-800-361-1407. You will need to upload or email supporting documents.
  • If you do not have an active online loan, you can change your information by logging into your online account.

You will need to repay the full principal plus fees on your next payday. When your scheduled payment is due, it is repaid by a pre-authorized debit from your chequing account. We will notify you of any failed payment.

About Cash Advance

A Cash Advance is an advance of money to help you meet your short-term financial needs. Typically, the loan is repaid on your next payday, which is why a Cash Advance is also referred to as a payday loan. (If you need a larger amount, or a longer-term loan, try an Installment Loan)

When you apply for a Cash Advance, all applicable fees are stated in the loan agreement. You can estimate your payments using this calculator

Millions of Canadians with steady incomes find that a Cash Advance is the perfect solution to their short-term financial needs. When people find themselves short on cash and can’t wait until their next payday, a Cash Advance provides quick access to money.

The loan agreement you read and sign prior to receiving your money outlines the terms and conditions of the loan and repayments, and is a legally binding contract. It is important that you understand the terms and conditions you are agreeing to. If you have any questions concerning the agreement, please click here to email Customer Care or call us at 1-800-361-1407.

Setting up

The extended payment plan gives you the opportunity to pay your Cash Advance loan in installments instead of one lump sum, based on your pay frequency:

  • If you are paid semi-monthly or more frequently: repay your loan in equal payments over three pay periods.
  • If you are paid monthly or less frequently: repay your loan over two pay periods.

It depends on your province of residence.

  • In Alberta: all customers receiving a Cash Advance can repay in installments.
  • In British Columbia: customers taking their third Cash Advance in 62 days qualify for the extended payment plan.
  • In Newfoundland & Labrador: customers taking their third Cash Advance in 62 days qualify for the extended payment plan.
  • In Ontario: customers taking their third Cash Advance in 63 days qualify for the extended payment plan.

Customers in other provinces are not eligible for extended payments. Request a Cash Advance now.

You can only take another Cash Advance loan once your original loan is paid in full.

  • If you repaid the full loan amount in store by cash, you can re-borrow online immediately. If you re-borrow within three business days, you will need to upload a copy of your payment receipt.
  • If you are making extended payments, you will need to wait until all payments have cleared your account.
Making payments

No. If you come into a store at any time during your extended repayment period to make a cash payment, you must pay the entire outstanding loan amount at that time.

The pre-authorized debit needs to be sent to the bank for processing and the banks require three business days to cancel a pre-authorized debit. Find a store near you.

Option 1: Repay your loan in equal payments over your next two or three paydays, depending on your pay frequency. The payments will be deducted from your chequing account. You will not be able to apply for another loan until all payments have cleared your account.

Option 2: Repay your loan in full in one payment. This payment must be made by cash or debit at a Money Mart store at least three business days prior to the due date. You will be able to apply for another loan right away.

Government regulations mandate that we set up certain customers with the ability to pay through extended payments. You can choose to either let those payments be deducted from your bank account or repay your loan in full by paying in cash three business days prior to the due date at a Money Mart store

If your first payment was deducted from your account, you still have the option to repay the remainder in cash at a Money Mart store. The payment must be made at least three business days prior to the next due date, and the entire outstanding loan must be repaid, not just that payment amount.

Yes. Doing so allows you to apply for a new loan right away. You will need to visit a Money Mart store. to make the payment at least three business days prior to your due date. Payment can be made by cash or debit (not credit or cheque).

How it works

Loan amounts vary and are subject to approval. However, the ranges are:

  • First mortgage loan amount: $50,000 to $1,000,000
  • Second mortgage loan amount: $15,000 to $200,000

Apply Now

First mortgage rates start at 6%. Second mortgage rates start at 12%. However, rates are subject to approval and vary depending on several criteria, including amount borrowed, credit score and annual income.

No. Currently, all business is transacted remotely by phone, email and online. Documents are signed with e-signatures.

Funds are typically delivered within 10 business days from approval.

Funds will be transferred electronically through our lending partners.

You can use the money for home renovations, debt consolidation, medical bills, education, emergencies, etc.

Fees vary, based on the application and property. The average fees are approximately $2,000 per application. These fees are sometimes rolled into the loan.

How to apply

Apply online here or visit a Money Mart store, where an employee can submit your contact information to one of our mortgage experts. They will contact you to answer any questions you may have and can assist you with the application.

You will usually receive a decision within 48 hours of submitting a complete application.

  • 2 pieces of ID (at least one must be a current, valid, government-issued ID)
  • Income confirmation (such as T4, tax return, tax assessment, two paystubs, job verification letter)
  • Current mortgage statement
  • Bank statement
  • Credit card statements (if consolidating debt)