You can activate your Koodo Prepaid SIM card in-branch at any Money Mart location.

Yes! During the activation process, you can choose to transfer your existing phone number to your new Koodo Prepaid SIM. You’ll need to keep your previous account active until the transfer is complete.

Number transfers usually take 15 minutes to 2 hours for mobile numbers. Landline transfers may take 24–48 hours.

Nope! Koodo Prepaid has no contracts. You pay upfront and can manage your account with flexibility.

Most unlocked phones that support GSM, HSPA, or LTE networks are compatible with Koodo Prepaid. If you’re unsure, check with Koodo’s compatibility tool on their website.

Koodo Prepaid offers a variety of plans with different combinations of minutes, texts, and data. Plans typically include:

• Base plans starting at $15/month
• Add-ons that give extra data, minutes, or texts
• 365 day plans

Add-ons provide extra data, minutes, or texts. They don’t expire as long as your account remains active. You can purchase them anytime at a Money Mart branch.

Base plan features expire at the end of the 30-day period, but add-ons roll over as long as your account remains active.

A Top Up for Koodo Prepaid is a method for customers to add funds to their prepaid account after activation to pay for their monthly plan, and allows for continued service. This can be done through a Top Up Voucher purchased in store, or with a Credit or Debit card on the Koodo Self Serve portal.

You can top up by using a voucher from Money Mart or enabling automatic top-up for hassle-free payments.

If you don’t top up before your plan expires, your account will remain active, but in suspend. You have 90 days to add funds before your account is permanently deactivated.

Koodo Prepaid does not offer refunds for top-ups or add-ons. Make sure to review your selections carefully before confirming payment.

If you have a Koodo Prepaid plan, you can only use it in Canada and the U.S.

If you’re planning to travel to the U.S., you'll need to purchase U.S. Roaming add-ons.

If you have a Koodo Prepaid plan, you can only use it in Canada and the U.S.

If you’re planning to travel to the U.S., you'll need to purchase U.S. Roaming add-ons.

No, Koodo Prepaid does not charge any activation or hidden fees. You only pay for your plan and add-ons.

No, Koodo Prepaid services do not work outside Canada. Consider using a local SIM card if traveling abroad.