Accessibility at Money Mart
At Money Mart, we are committed to making our website, services, and customer experience accessible to everyone, including people with disabilities. We aim to provide an inclusive and intuitive experience that meets recognized accessibility standards.Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA,which help ensure that web content is accessible to people with a wide range of visual, auditory, mobility, and cognitive abilities.We recognize that some components—such as older PDF documents or certain third-party content—may not yet fully meet WCAG 2.2 Level AA requirements. We are actively working to resolve these gaps and continuously improve our accessibility practices.If you encounter barriers or need help accessing any content, please contact us. We are happy to provide assistance or alternative formats upon request at no additional cost.
Accessibility Commitment (AODA & AMA)
Money Mart is committed to providing accessible services, information, and employment opportunities to all individuals, including people with disabilities. We work to meet the accessibility standards required under the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessibility for Manitobans Act (AMA), and we continue to strengthen our practices to support dignified, inclusive, and barrier-free access for everyone.
Money Mart maintains written accessibility policies in accordance with applicable legislation. These documents are not posted online but are available to the public upon request in accessible formats. Requests may be submitted in several ways:
• Email: AccessibilityFeedback@MFSG.com • By Phone: 1-800-361-1407
Accessible Formats & Communication Supports
Accessible formats and communication supports are available upon request for any information we provide, including information related to our feedback process. These materials are provided at no additional cost.
Feedback on Accessibility
We welcome feedback about the accessibility of our services, website, retail locations, and customer experience. Feedback may be submitted in several ways:
• Email: AccessibilityFeedback@MFSG.com• In Person: By providing comments directly to staff at any Money Mart retail location• By Phone: 1-800-361-1407
We review all feedback and respond where appropriate. Documentation describing our feedback process is available upon request.
In Manitoba, individuals may also provide feedback on the feedback process itself. Documented results of that review are available upon request.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You are permitted to use the Website for your personal, non-commercial use only. You must not copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our site, except to:
• Store and print copies of records and documents related to any loan agreement you enter into with us, in accordance with the relevant loan agreement and the applicable law.• Store copies of such materials temporarily in RAM.• Store files that are automatically cached by your Web browser for display enhancement purposes.• Print a reasonable number of pages of the Website for a permitted use.
You must not:
• Modify copies of any materials from this site.• Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.• Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.• You must not reproduce, sell or exploit for any commercial purposes any part of the Website, access to the Website or use of the Website or any services or materials available through the Website.
If you print, copy, modify, download or otherwise use any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
Employment & Recruitment Accessibility
Money Mart is committed to fair and accessible employment practices. Accommodation is available upon request for applicants with disabilities at all stages of the recruitment and hiring process, in accordance with AODA and AMA requirements.
Applicants who require accommodation during recruitment or selection may contact Human Resources:• Email: careers@mfsg.com
We work with applicants to identify the most appropriate accommodation based on their individual needs and the requirements of the position. Accommodations are provided in amanner that respects dignity and supports equal opportunity.
Customer Service, Service Animals & Support Persons
Money Mart maintains Customer Service Standard policies, including policies on the use of service animals and support persons. These documents are available to the public upon request and can be provided in accessible formats or with communication supports at no additional cost.
Barrier-Free Access, Temporary Disruptions & Built Environment
Money Mart is committed to maintaining barrier-free access to our services, facilities, and customer areas. We make reasonable efforts to ensure that accessibility features and otherelements intended to support barrier-free access are available and functioning properly.
When an accessibility feature or barrier-free element is temporarily unavailable, we will provide public notice. Notices will be posted at the affected location and here on our website, and will include:• The reason for the disruption• The anticipated duration• Alternative access options, if available
Procedures for managing temporary disruptions are available upon request and can be provided in accessible formats or with communication supports.
In Manitoba, our Barrier-Free Access Policy is also available upon request.
To confirm accessibility features at a specific location or to identify the nearest accessible store, customers may contact us at 1-800-361-1407 or visit our Store Locator.
Training
Money Mart provides training to employees and individuals who deliver goods, services, or facilities on our behalf on the requirements of applicable accessibility standards and related human rights obligations. This training is provided in accordance with AODA and updated as required based on legislative or policy changes.
Our Accessibility Training Policy is available to the public upon request and can be provided in an accessible format or with communication supports at no additional cost.
How to Request Accessible Formats or Policies
Money Mart provides accessible formats and communication supports upon request for any information we make available to the public. This includes, but is not limited to:• Customer Service Policies• Service Animals & Support Persons Policy• Accessibility Training Policy• Accessibility Employment Standards Policy (Manitoba)• Barrier-Free Access Policy (Manitoba)• Accessible Communications Policy (Manitoba)• Documentation related to our feedback process
Materials are provided at no additional cost.
Requests may be submitted to our Accessibility Contact:
Email: AccessibilityFeedback@MFSG.comPhone: 1-800-361-1407Mail:Accessibility FeedbackMoney Mart20 Toronto. St. 12th Floor, Toronto, ONM5C 2B8, Canada
We will work with each requesting individual to determine the most appropriate accessible format or communication support and will provide the requested materials in a timely manner.